Terms and conditions. Checked September 2026.Order now

Returns & Refunds

Name: Hidupbugarinfo
Address: 10 St John Street, Chester, CH1 1DA, GB
Telephone: +44 1244 405 231

You may return purchases from Hidupbugarinfo within 30 days of receipt for any reason. This section outlines our terms, shipping responsibilities and refund timelines.

! Request an authorization reference before shipping your return. Ship the parcel solely to our designated facility. Items sent without authorization cannot be identified.

30-day refund guarantee01

Our return period spans 30 days following arrival. This applies to damaged shipments, manufacturing defects, wrong items or simple changes of mind.

Return conditions02

Flawed or damaged boards: direct replacement or full refund including initial postage costs. Please attach photos to your claim.
Incorrect items received: we dispatch the proper board and retrieve the wrong item at our expense.
Unwanted items must remain unused. Keep original packaging and intact labels. You cover return postage. Initial shipping charges remain non-refundable.
Boards removed from protective packaging cannot be restocked for hygiene reasons. Defective boards are exempt.

Due to sanitary kitchen requirements and food-contact hygiene rules, cutting boards that have contacted food, been cleaned with dishwashing abrasives, or had protective hygiene films removed are strictly non-returnable.

Return process03

Contact [email protected] or call +44 1244 405 231 within 30 days of arrival. Include your order reference, reason for return, and photographs of any damage.
We send your return code and our workshop address within one business day.
Repack the board in its carton. Insert a slip with your return code and close the package.
Mail the package to our address and provide your tracking code by email. Retain proof of postage until your account is credited.

Refunds and processing time04

We inspect the board within 3 business days of delivery and notify you by email. Refunds use your original payment path. Cash-on-delivery orders return via bank transfer to your nominated account. Bank transfers return to the source account. Settlement takes 1-5 business days.

Exchanges and cancellations05

To select a different board size, return your original board and submit a separate order. We credit the return upon delivery. Cancellations are free prior to dispatch: send your order reference to [email protected].

Questions about this policy06

Reach us at [email protected] or call +44 1244 405 231 during Mon-Thu 08:45-17:00, Fri 08:45-16:00, Sat 10:30-15:45. We reply within one business day.

Merchant: Hidupbugarinfo Ltd.
Registered address: 10 St John Street, Chester, CH1 1DA, United Kingdom
Email: [email protected]
Phone: +44 1244 405 231